Information About Your Doctor's Office Visit
What information do I need to provide when scheduling an appointment?
patient’s name
patient’s date of birth
patient’s address
brief description of the reason for the appointment
home and alternate phone numbers
patient’s health insurance information
What should I bring with me to my appointment?
You should bring copies of all pertinent medical records such as doctors’ notes and laboratory and imaging results, including actual films. This information helps your doctor to understand your medical history, make a diagnosis, and suggest treatment options.
You should also bring your insurance card, as well as a referral and precertification information, if applicable. If you have chosen to complete the electronic patient forms (request at team@nycpainspecialists.com) in advance, please remember to bring them to your appointment.
How early should I arrive to my appointment?
When you schedule your visit, our appointment coordinators will tell you when you should arrive and how you can prepare. In general, please plan on arriving 30 minutes prior to your scheduled appointment time.
Will someone call me to remind me about my scheduled appointment?
Our pracitce usesan electronic appointment reminder system. You will receive an appointment reminder call one to two days in advance.
I am a New Patient. Will I need to complete any forms?
Yes, you will be asked to review and complete various forms when you arrive at the practice such as:
Group Practice Patient Demographic Form
Electronic Health Information System Consent Form
Group Practice Financial Policies
Patient Responsibility Form
Notice of Privacy Practices Acknowledgment
Many of these forms can be reviewed and completed prior to your appointment by visiting our patient forms.
What insurance plans do you accept?
Doctors provide coverage through out-of-network benefits in most major insurance plans, Medicare, Workers’ Compensation. Our appointment coordinators can review insurance information with you when scheduling your appointment.
What is the policy if you miss your appointment?
If you are unable to keep your appointment, please email team@nycpainsepcialists.com 1-day before a clinic appointment or 7-days prior to a diagnostic test or procedure. If you miss your appointment and do not call to cancel, additional fees may apply.
Why did I receive a bill for a doctor that I did not see?
You may receive services such as anesthesia, radiology testing, pathology, or other services. These doctors provide vital services and are involved in your care—even though you may not see them face-to-face—so there may be additional charges for their services.
Who can I call if I have a billing question?
For billing-related questions, please call 516-584-7100.
What forms of payments do you accept?
For your convenience, our practices accept cash, personal checks, money orders, and credit cards including Visa, MasterCard, Discover, and American Express. We do not accept traveler’s checks. We will charge your credit card only for the amount you authorize. Payment plans also may be arranged through our onsite billing coordinator.
Can I access my medical information online?
Yes, all of our practices use the patient portal. You can access it using a desktop or laptop computer, or download the Advanced MD app on your smart device.
By logging into the app with your account, you can:
schedule or change appointments, including virtual visits
view your test and lab results
access your medical records, medications, immunizations, and more
request prescription refills
send secure messages to your doctor’s office
access your billing statements and make payments
How can I get a copy of my test results and medical records?
To receive a copy of your test results and medical records, please email a request at team@nycpainspecialists.com. You will need to sign a consent form to release this information if your records are being sent to another office or hospital. You can also login to your Advanced MD app account to view recent test results.
What do I do if I run out of my medications?
Prescription refill requests can be submitted via team@nycpainpecialists.com or call your doctor’s office to request a refill.
Vendors and Device Representatives
January 2, 2019
Dear Vendor,
Our Practice is committed to providing quality healthcare services and conducting business in full compliance with the letter and spirit of all applicable laws and in accordance with the highest ethical standards. Our commitment to providing quality health care in a legal and ethical environment is fundamental to our practice and sets the standard for how we do business.
The PRACTICE Board of Directors has adopted a corporate compliance program to ensure that this commitment is upheld. The PRACTICE Vendor Code of Conduct, the cornerstone of our compliance program, translates that commitment into a written statement of standards of behavior for all vendors and independent contractors who act on our behalf.
For you to visit our Practice please complete the Vendor Registration Form by request an appointment with administration at team@nycpainspecialists.com.
In Good Health,
TEAM @ NYC PAIN SPECIALISTS